Category 03 · Unaccredited coaching

Claims consultants: what the fee buys and what it cannot

This is the category with the widest gap between what is advertised and what is legally possible. Consultants in it are not VA-accredited, which means whatever the sales call promises, they cannot represent you, cannot be your representative of record, and cannot appear for you. You file. They advise from outside — and in this category, the fee structure is the thing to read first.

Represents you?
No — cannot
Who files
You do
Cost structure
Flat fee, or a multiple of your increase
VA fee caps apply?
Not to them
Free alternative
Yes — VSO, accredited
Last reviewed
Sep 3, 2026

The direct comparison: an accredited VSO does more than a consultant can — actual representation — and charges nothing. Before you price a consultant, price that.

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What they actually sell

  • Strategy. Which conditions to claim, in what order, and how to describe them — delivered on calls or in a portal.
  • Document prep. Help drafting personal statements and organizing evidence you then submit yourself.
  • Referrals. Introductions to clinicians for nexus opinions, sometimes bundled into the program fee.
  • Coaching for the exam. What to expect at a C&P exam and how to describe your symptoms accurately.

What they cannot do

  • Represent you before VA. Representation requires accreditation. Without it, they are not in your claim file as anybody.
  • Receive your file as your rep. No power of attorney, no Form 21-22, no access on your behalf.
  • Appear at a hearing. Not at the Board, not before a rating specialist, not on a call with VA as you.
  • Promise an outcome. No one can — and a fee scaled to your increase means the promise pays them, not you.
Do the multiplication

five times your first increase” is a percentage of your benefits

The most common structure in this category quotes the fee as a multiple of the monthly increase you receive. It is worth writing the number down. A $500 monthly increase at five times is a $2,500 fee — due on a grant that VA decided, from a company that could not file for you.

For comparison, VA's fee rules for accredited representatives presume 20% of past-due benefits reasonable and 33⅓% or more unreasonable, and allow no fee at all for preparing an initial claim. Those rules do not reach unaccredited companies, which is the whole reason the structure exists in this shape.

Source: 38 C.F.R. § 14.636 — Payment of fees for representation · Verified Sep 3, 2026Source: 38 U.S.C. § 5901 — Prohibition against acting as claims agent without recognition · Verified Sep 3, 2026

Whether an unaccredited company may charge for claim assistance is a contested and moving area — federal law addresses who may represent claimants and charge for it, several states have enacted their own restrictions, and bills have been introduced in Congress. Check the current rule in your state, and read anything you are asked to sign in full. This is not legal advice.

Run the math yourself
Monthly increaseFee at Our annual price
$200$1,000$250
$500$2,500$250
$1,000$5,000$250
Accredited VSO$0

Illustrative arithmetic only — not a quote, not a prediction of any rating outcome, and not based on any particular company's fee schedule.

Before you sign

Five checks specific to this category

CheckHow to do itWhat should worry you
AccreditationSearch the company and the individual in VA's OGC accreditation list."We work with accredited people" used to imply the company itself is accredited.
The written agreementAsk for the full contract by email before any call. Read the fee, term, and dispute clauses.Contract shown only on a screen-share, or signature requested on the same call.
How the fee is triggeredGet it in dollars, with the trigger event and the due date in writing.A fee owed on any rating increase in a window, even one you got without them.
Who talks to VAAsk directly: will anyone here contact VA on my behalf or use my VA.gov login?Any request for your VA.gov or ID.me credentials. That is your account, and only yours.
Outcome languageRead the marketing back to them and ask them to confirm it in the contract.Average-increase statistics, "we get veterans to 100%", or any guarantee of a rating.
Print this. Bring it to the call.

Ten questions to ask before you pay anyone

These apply to us too. If a company will not answer any one of them in writing, that is your answer.

  1. Are you accredited by VA to represent me? If not, who actually files my claim?Only accredited attorneys, agents, and VSO reps may represent you. Everyone else — including us — is a tool or a service you use while you represent yourself.
  2. What is the total price in dollars, and what triggers it?Ask for a number, not a range and not a "depends." If the price is not published where you can read it before you talk to a salesperson, ask why.
  3. Is any part of the fee tied to my back pay or my monthly increase?A fee stated as a multiple of your first monthly increase is still a percentage of your benefits. Do the multiplication before you sign.
  4. What happens to the fee if my claim is denied?Get the answer in the agreement, not from the person selling it to you.
  5. Can I cancel? When, how, and what do I get back?Ask what happens to work already delivered, and whether cancelling requires a phone call.
  6. Who writes the medical opinion, are they licensed, and can they decline to write one?A clinician who cannot say no to writing an opinion is not giving an independent opinion — and VA weighs opinions on their reasoning, not their letterhead.
  7. What am I signing? Arbitration, assignment of benefits, recurring charges?Read the whole agreement. Ask for a copy to keep before you sign it, not after.
  8. Where does my C-file go, who reads it, and can I delete it?Your file holds your medical history. Ask about retention, human review, and deletion — and ask it of every vendor, including software.
  9. Did you tell me, unprompted, that accredited VSOs do this for free?Anyone charging you should be able to explain what you are buying that the free path does not give you.
  10. Can you promise, in writing, what you will never do — including contacting VA as me?A clear list of limits is a better signal than a long list of promises.
FAQ

About consultants

Can an unaccredited consultant represent me before VA?

No. Representation before VA requires accreditation as an attorney, claims agent, or recognized VSO representative. An unaccredited consultant can advise you; you remain the person filing, and no one is on record as your representative unless you appoint someone who is accredited.

What does "five times your monthly increase" actually cost?

It is a percentage of your benefits, written another way. A $500 monthly increase becomes a $2,500 fee. Write your own number down before the call, and compare it to $0 for an accredited VSO.

Is charging for unaccredited claim help legal?

It is contested and it is moving. Federal law governs who may represent claimants and charge fees for representation; several states have passed their own restrictions on paid unaccredited claim assistance, and federal bills have been introduced. What that means practically: check your state's current rule, and never treat a company's own confidence about its legality as an answer. We are not lawyers and this is not legal advice.

What is the free alternative?

An accredited VSO representative, at no cost — and they can do the one thing a consultant cannot, which is represent you. If you want software for the reading and drafting on top of that, ours is $25/mo or $250/yr, and it is not a substitute for a rep either.

Do the work yourself, with the file in front of you

A published price, no percentage of anything, cancel whenever. The numbers are on the pricing page. And a VSO is still free.

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