Frequently Asked Questions

VeteranAI is an AI-powered platform designed specifically to help US veterans navigate their VA disability claims process. We provide tools for creating personal statements, nexus letters, layman statements, managing medical documents, and getting AI-powered guidance throughout your claim journey.

VeteranAI is designed for US military veterans who are filing or have filed VA disability claims. We also support family members and friends who want to help veterans by providing layman statements. Anyone can use VeteranAI, but all documents generated assume the primary user is the veteran.

No, VeteranAI is an independent platform. We are not affiliated with the Department of Veterans Affairs, but we help veterans prepare documentation that can be submitted to the VA.

Simply sign up for a free account, complete your profile, and start adding your disabilities. Our step-by-step guided process will walk you through documenting each condition.

VeteranAI provides tools for veterans to use independently. We do not offer consultation or advice on specific claims. For personalized guidance, we recommend visiting a free Veterans Service Organization (VSO).

VeteranAI helps you create: Personal statements for disability claims, Nexus letters connecting your condition to military service, Layman statements from friends and family, Detailed symptom and impact documentation, Treatment history records, and Military and post-military symptom tracking.

Our AI assistant, Six, is trained specifically on VA disability claim processes. You can ask questions about your claim, get guidance on documentation, and receive personalized advice based on your specific situation.

Our Nexus Letters rely on journal articles and medical evidence to establish a connection between conditions and military service. If our AI cannot find sufficient evidence, it may not generate a letter. This is to ensure we only provide accurate, evidence-based information.

A layman statement is a document from someone who knows you and can describe how your disability affects your daily life. VeteranAI makes it easy to request these statements - we'll send your friend or family member a secure link to complete their statement online.

Yes! You can manage multiple disability claims simultaneously. Each disability gets its own comprehensive dashboard where you can track symptoms, treatments, impacts, and documentation progress.

Yes, we take security very seriously. All data is encrypted and stored securely. We use enterprise-grade security measures to protect your personal and medical information.

Only you have access to your documents. We don't share your information with third parties, and our staff cannot access your personal documents without your explicit permission.

Yes, we use anonymized data to improve our AI. Your personal information is never shared or sold to external parties, ensuring your privacy is protected.

Yes, you have full control over your data. You can delete individual documents or your entire account at any time.

Yes, we offer a free starter plan that includes basic features to help you get started with your disability claim documentation.

Our paid plans include unlimited AI chat sessions, advanced document generation, priority support, and access to all premium features. Check our pricing page for detailed plan comparisons.

Yes, you can change your plan at any time. Upgrades take effect immediately, and downgrades take effect at the end of your current billing cycle.

While we can't guarantee claim approval, VeteranAI helps you create comprehensive, well-documented evidence that significantly improves your chances of a successful claim.

The time varies depending on your specific situation, but most veterans can complete their initial documentation within a few hours using our guided process.

Yes, our documentation tools and AI guidance can help you prepare stronger evidence for appeals and supplemental claims.

While we don't conduct C&P exams, we help you prepare comprehensive documentation that can support your case during the examination process.

VeteranAI provides AI-powered guidance and documentation tools. For personalized assistance with your specific claim strategy, we recommend visiting a free Veterans Service Organization (VSO).

We offer comprehensive support through multiple channels including in-app chat, email support, and detailed help documentation. Premium users get priority support.

Currently, VeteranAI is a web-based platform that works on all devices through your browser. A dedicated mobile app may be available in the future.

VeteranAI works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.

Veterans can contact our support team via email at team@veteranai.co or through our website. For personalized support with claims, we recommend visiting a free VSO.

While not required, uploading existing medical records helps provide a complete picture of your condition and can improve the quality of AI-generated suggestions.

Currently, you'll need to manually enter your information, but we're working on import features for common document formats.

As long as you have an active account, you'll have access to all your documents. We recommend downloading important documents for your personal records.

Yes, anyone can use VeteranAI to help a veteran. However, all documents generated assume the primary user is the veteran, and proper authorization should be obtained.

Yes! We have an active Discord community where veterans help each other, share experiences, and get support throughout their claims process.

Absolutely. Our community features allow you to connect with other veterans who have experience with similar conditions or claims processes.

Yes, we provide comprehensive guides, tutorials, and educational content about the VA disability claims process, rating schedules, and best practices.