M-21-1Updated
Regulation text

Part IV, Subpart i, Chapter 2, Section DMedical Examination Coordinators

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Revised May 8, 2025

IV.i.2.D.1.aExam Liaison Selection

Each regional office (RO) must designate at least two employees to serve in the ancillary role of exam liaison. At least one designated exam liaison must be a non-bargaining unit employee.Note: RO leadership or an appointed designee must notify the Medical Disability Examination Office (MDEO) of any changes to the employee(s) assigned to the role of exam liaison by sending an e-mail to VAVBAWAS/CO/Contract Examination Inquiries. This includes instances in which an employee is

  • no longer serving as an exam liaison, or
  • newly assigned as an exam liaison.

Reference: For more information on currently designated exam liaisons, see the Exam Liaison Directory on the MDEO Exam Liaison Resource page.

IV.i.2.D.1.bExam Liaison Responsibilities

Employees designated as exam liaisons are responsible for

  • attending exam liaison calls held by MDEO
  • sharing information from the exam liaison calls with other station employees as appropriate
  • acting as a liaison between MDEO and claims processors for questions and concerns related to contract vendor examinations
  • assisting MDEO with
    • case reviews
    • examination requests
    • cancellations of examination requests
    • clarification responses, and
    • other examination-related issues on an emergent or as-needed basis, and
  • answering questions on contract vendor examinations that are outside the purview of other claims processors at their respective stations.

Note: Additional duties and responsibilities for this ancillary role are at the discretion of each station.Reference: For more information on the role of exam liaisons, see the MDEO Exam Liaison Resource page.

End of Part IV, Subpart i, Chapter 2, Section D

This text is a rendering of Part IV, Subpart i, Chapter 2, Section D. The official version is the one that governs your claim.

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