--- title: "Part XIII, Subpart i, Chapter 4, Section B Processing Dental Claims" document: "M-21-1" section: "Part XIII, Subpart i, Chapter 4, Section B" canonical: "https://veteranai.co/va-regulations/m21-1/xiii.i.4.b-processing-dental-claims" source: "https://www.knowva.ebenefits.va.gov/system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000173836/M21-1-Part-XIII-Subpart-i-Chapter-4-Section-B-Processing-Dental-Claims" updated: "2026-09-07T14:38:10.576122Z" --- July 20, 2016 ### XIII.i.4.B.1.a. Handling Requests for Dental Treatment As is discussed in [M21-1, Part V, Subpart iii, 14.1.b](), the Veterans Benefits Administration is responsible for developing and deciding _**claims for service connection**_ (SC) of dental and oral disabilities. If, however, a Veteran submits a benefit application containing a _**request for dental treatment** _(with or without claiming a specific disability), do **_not_** * refer the request to the rating activity, or * send a copy of the application to the nearest Veterans Health Administration (VHA) facility. Instead, use the Veterans Benefits Management System (VBMS) (or other appropriate claims-processing system) to generate a subsequent development letter, informing the Veteran of the following: _We recently received your request for dental treatment. In order to initiate a determination regarding your eligibility to dental treatment services, you may_ * _visit the enrollment office at your nearest VA healthcare facility, or_ * _call the VA Health Eligibility and Enrollment line at 1-855-488-8440. _ **Notes:** * Do not include _dental treatment_ as a contention in VBMS. * If the request for dental treatment eligibility is free-standing, unaccompanied by a concurrent claim for compensation and/or pension benefits, * change any pending end product (EP) control to a 400, and * clear such EP control following preparation and finalization of the letter discussed in this block. **References:** For more information on * the responsibility of the treating VHA facility to initiate _[VA Form 10-7131, Exchange of Beneficiary Information and Request for Administrative and Adjudicative Action]()_ , see M21-1, Part XIII, Subpart i, 4.B.1.b, and * when to refer a [_VA Form 10-7131_]() __ initiated by VHA to the rating activity, see M21-1, Part XIII, Subpart i, 4.B.3. ### XIII.i.4.B.1.b. Responsibility of the Treating VHA Facility to Initiate VA Form 10-7131 The treating Department of Veterans Affairs (VA) facility initiates [_VA Form 10-7131_]() if it cannot determine eligibility and the dental treatment claim may involve * Class I dental treatment * Class II dental treatment, including * II(a) * II(c), or * Class IV dental treatment. Generally, this determination is made promptly upon receipt of an outpatient treatment claim and prior to a VA) examination. **Reference:** For a description of dental classes, see [M21-1, Part XIII, Subpart i, 4.A](). ### XIII.i.4.B.1.c. Responsibility of the Treating VHA Facility to Complete Development in Dental Claims The treating facility personnel also complete any development required to establish dates and places of treatment. The following documents are provided by the treating facility, except in referrals of Class II(c) or Class IV cases: * [_VA Form 10-7131_]() * a copy of _[VA Form 10-10, Application for Medical Benefits](),_ and * copies of any additional statements showing dates and places of treatment. **Note:** Claims for missing teeth should not be referred for adjudication unless exercise of professional judgment alone cannot establish entitlement after VA examination. In such cases, a copy of the VA examination should be submitted with [_VA Form 10-7131_](), with the annotation, _Claim for missing teeth under 38 CFR 17.161(f)_ , in the _Remarks_ section of Part I, Item 6 of the form. ### XIII.i.4.B.1.d. Procedures for Processing VA Form 10-7131 for Dental Eligibility The basic procedures for processing [_VA Form 10-7131_]() for dental outpatient treatment are the same as those provided in [M21-1, Part XIII, Subpart i, 3.A](). ### XIII.i.4.B.1.e. Verification of FPOW Status for Dental Eligibility When the request involves verification of former prisoner of war (FPOW) status or total service-connected (SC) disabilities, the request appears in the _Remarks_ section of Part I, Item 6 of [_VA Form 10-7131_]() as follows: * _Dental Eligibility – FPOW,[38 U.S.C. 1712(a)(1)(F)](), _or * _Dental Eligibility – Total Disability,[38 U.S.C. 1712(a)(1)(G)]()._ Information on verification of the Veteran’s FPOW status or total SC disabilities should appear in the claims folder. Verification of FPOW status should be requested if not available in the claims folder. **References:** For more information on * processing [_VA Form 10-7131_]() for FPOWs, see M21-1, Part XIII, Subpart i, 4.B.4 * FPOW status, see [M21-1, Part VIII, Subpart iv, 2.A]() * developing for evidence of FPOW status, see [M21-1, Part VIII, Subpart iv, 2.C](), and * developing for FPOW service records, see [M21-1, Part VIII, Subpart iv, 2.B](). ### XIII.i.4.B.1.f. Determining the Character of Discharge for Dental Eligibility When a request involves determining the character of the Veteran’s discharge, follow the procedures in * [M21-1, Part XIII, Subpart i, 3.A](), and * [M21-1, Part X, Subpart iv, 1.B](). ### XIII.i.4.B.1.g. Procedures for Review and Development Following Receipt of VA Form 10-7131 Follow the steps in the table below when a request for adjudication of a dental claim is received on [_VA Form 10-7131_](). | **Step** | **Action** 1 | Review the request to ensure the claim is based on one or more of the dental outpatient classifications discussed in [M21-1, Part XIII, Subpart i, 4.A](). 2 | Determine if the dental claim is for one or more of the following circumstances: * treatment of an SC compensable dental disability or condition * an SC noncompensable dental condition or disability resulting from combat wounds or service trauma * treatment of a Veteran with FPOW status * treatment based on the Veteran’s combined schedular evaluation of 100 percent or eligibility to the rate of 100 percent on the basis of individual unemployability (IU), or * the Veteran had teeth extracted while in military service (per [38 CFR 17.162]() and [38 CFR 3.381]()), provided that * the claim is made within 180 days of discharge or release from active duty, or within 180 days after date of correction of a disqualifying discharge or release * service did not consist entirely of active or inactive duty for training, and * exercise of professional judgment alone cannot establish entitlement. **Note:** “Schedular evaluation of 100 percent” means that the Veteran’s SC disabilities combine to an evaluation of 100 percent based on the application of schedular rating criteria. This does not apply to cases in which the evaluation of 100 percent is granted on a _temporary basis_ due to surgical or hospitalized treatment for an SC disability under [38 CFR 4.28](), [4.29](), or [4.30](). **Reference:** For more information on the circumstances for which the Veterans Service Center (VSC) is responsible for making dental treatment determinations, see [38 CFR 3.381](). 3 | Does the claim meet one or more of the circumstances outlined in Step 2? * If _yes_ , go to Step 4. * If _no_ , return _VA Form 10-7131_ to the medical facility with Part II, Item 10, _Remarks_ , annotated to state, _Improper referral because [________]. Authorization action is not required_. 4 | If service dental records for the alleged treatment are * of record, complete [_VA Form 10-7131_](), or * _not_ of record, initiate the appropriate development to obtain them, as discussed in [M21-1, Part III, Subpart ii, 2.B](). **Reference:** For information on completing [_VA Form 10-7131_]() for missing teeth, see M21-1, Part XIII, Subpart 1, 4.B.2. ## 2. Completing _VA Form 10-7131_ for Missing Teeth This topic contains information on completing _VA Form 10-7131_ for missing teeth, including * responsibility of authorization personnel in claims for missing teeth, and * procedures for completing _VA Form 10-7131_ when reviewing service dental records. April 12, 2007 ### XIII.i.4.B.2.a. Responsibility of Authorization Personnel in Claims for Missing Teeth If service dental records are received in a claim under [38 CFR 17.161]() for missing teeth, authorization personnel have the primary responsibility for * reviewing the service dental records, and * furnishing a prompt response to the request. ### XIII.i.4.B.2.b. Procedures for Completing VA Form 10-7131 When Reviewing Service Dental Records Use the table below to take the appropriate actions when completing [_VA Form 10-7131_]() based on the evidence contained in the service dental records. | **If service dental records contain …** | **Then …** a panoramic x-ray taken at induction | * return the x-ray with [_VA Form 10-7131_](), and * annotate [_VA Form 10-7131_](), Part II, Item 10, _Remarks_ , to indicate the x-ray is attached. * a complete dental examination taken at induction, and * the induction dental examination is _definite_ | annotate [_VA Form 10-7131_](), Part II, Item 10, _Remarks_ , to show whether or not any teeth were missing at induction. **Example:** _Teeth #5 and #12 missing at induction_. **Reference:** For various tooth numbering methods, see [M21-1, Part XIII, Subpart i, 4.C](). * a complete dental examination taken at induction, and * the notation on the induction dental examination is _indefinite,_ such as * _acceptable_ * _undisqualifying_ , or * _not examined_ * if the Veteran was examined within 60 days after induction, accept the first examination after induction as an induction examination, or * if the Veteran was **_not_** examined within 60 days after induction, annotate [_VA Form 10-7131_](), Part II, Item 10, _Remarks_ ,__ as to why a statement of missing teeth cannot be provided. records of dental treatment | * review the records for indication of extractions, and * annotate [_VA Form 10-7131_](), Part II, Item 10, _Remarks_ , to show, by number, any teeth extracted in service. **Note:** If a tooth is identified as missing at induction, but treatment records show its extraction, show the tooth as extracted in service, and do not show it as missing at induction. ## 3. Referring Dental Disability Claims to the Rating Activity This topic contains information on referring dental disability claims to the rating activity, including * referral of _VA Form 10-7131_ to the rating activity for dental treatment claims, and * using photostatic copies of Naval dental examinations. May 11, 2015 ### XIII.i.4.B.3.a. Referral of VA Form 10-7131 to the Rating Activity for Dental Treatment Claims In addition to the normal referral for rating required when a claim for a compensable dental disability is filed on a prescribed form, rating action is also required for the proper disposition of [_VA Form 10-7131_]() on a claim for dental treatment for * SC noncompensable dental disabilities or conditions resulting from combat wounds or service trauma (Class II(a)) * SC noncompensable dental disabilities if the Veteran was an FPOW (Class II(c)) * SC noncompensable dental disabilities if additional pathology developed for conditions noted upon entry * after 180 days of active service, and * application was received within 180 days of separation from active service (Class II), or * dental treatment under [38 CFR 17.161]() for teeth extracted in service if service records do not identify teeth missing at induction or as extracted in service, when application was received within 180 days of separation from active service (Class II). **Reference:** For more information on ratings for dental treatment, see [M21-1, Part XIII, Subpart i, 4.C](). ### XIII.i.4.B.3.b. Using Photostatic Copies of Naval Dental Examinations If the Veteran served prior to 1953, photostatic copies of Naval dental examinations are generally not usable for rating purposes since red and blue markings were used on the originals. These markings cannot be distinguished from each other on photocopies. In these cases, do not refer the claims folder to the rating activity until the originals are obtained. **Reference:** For more information on Naval dental records, see [M21-1, Part XIII, Subpart i, 4.C](). ## 4. Processing _VA Form 10-7131_ for FPOWs and Totally Disabled SC Veterans May 11, 2015 ### XIII.i.4.B.4.a. Procedure for Processing VA Form 10-7131 for Dental Eligibility for FPOWs and Totally Disabled SC Veterans When processing [_VA Form 10-7131_](), follow the procedure in the table below for claims filed under [38 U.S.C. 1712(a)(1)(F) and (G)]() for FPOWs and totally disabled SC Veterans. | **If ...** | **Then ...** records establish that a Veteran was an FPOW for any length of time | add the annotation, _FPOW service verified_ , to the _Remarks_ section of Part II, Item 10. a rating decision establishes the existence of an SC disability or SC disabilities with combined schedular evaluation of * 100 percent, or * eligibility to 100-percent rate based on IU | add the annotation, _Veteran 100-percent service-connected_ , to the _Remarks_ section of Part II, Item 10. **Note:** Permanency of total SC disabilities is not required, but the 100-percent evaluation cannot be granted on a _temporary basis_ due to surgical or hospitalized treatment for an SC disability under [38 CFR 4.28](), [4.29](), or [4.30](). * notice was furnished that the Veteran did not meet eligibility requirements, and * it is later established by rating or service department determination that the Veteran now meets those requirements | annotate the _Remarks_ section of Part II, Item 10, to indicate the reason for eligibility _._ ## 5. Disposition of _VA Form 10-7131_ Requests and Handling Legacy NODs and Appeals This topic contains information on disposition of _VA Form 10-7131_ requests and handing legacy NODs and appeals, including * disposition of a _VA Form 10-7131_ after a dental rating decision * handling a legacy NOD when dental eligibility is at issue, and * certifying a legacy appeal to the Board of Veterans Appeals (BVA) when dental eligibility is at issue. February 25, 2019 ### XIII.i.4.B.5.a. Disposition of VA Form 10-7131 Request After a Dental Rating Decision After a dental rating decision has been made, submit a copy of the dental rating with the [_VA Form 10-7131_]() request to the originating office. **Important:** Do **_not_** furnish notice of the decision directly to the Veteran. The Chief Dental Officer notifies the claimant of the final decision. **Note:** The rating decision should be prepared in accordance with the _[VBMS-Rating User Guide]()_. The historic manually prepared rating, _VA Form 21-546b_ , is obsolete and should not be used. ### XIII.i.4.B.5.b. Handling a Legacy NOD When Dental Eligibility Is at Issue If a legacy notice of disagreement (NOD) is received in response to a dental rating decision, the VSC is responsible for preparing a statement of the case if SC is at issue, including discussion of such issues as * service trauma * FPOW status * combat wounds, or * compensable evaluation. **Reference:** For more information about legacy NODs, see [M21-5, Chapter 7, Section B](). ### XIII.i.4.B.5.c. Certifying a Legacy Appeal to BVA When Dental Eligibility Is at Issue Follow the steps in the table below when certification of a legacy appeal to the Board of Veterans Appeals (BVA) is in order. | **Step** | **Action** 1 | Are there dental treatment or examination records in the claims folder? * If _yes_ , forward the dental treatment records with the claims folder for appellate consideration to BVA in all claims for SC for dental disabilities. * If _no_ , send a statement to that effect to BVA along with the claims folder. 2 | Along with the records forwarded for appellate consideration, include the * application for dental treatment, and * determination denying the benefits or additional benefit sought in the legacy appeal. **Reference:** For more information on BVA, see [M21-5, Chapter 7, Section G]().