---
title: "Part I, Subpart i, Chapter 2, Section C System Updates for Power of Attorney (POA) Appointments"
document: "M-21-1"
section: "Part I, Subpart i, Chapter 2, Section C"
canonical: "https://veteranai.co/va-regulations/m21-1/i.i.2.c-system-updates-for-power-of-attorney-poa-appointments"
source: "https://www.knowva.ebenefits.va.gov/system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181477/M21-1-Part-I-Subpart-i-Chapter-2-Section-C-System-Updates-for-Power-of-Attorney-POA-Appointments"
updated: "2026-09-07T14:36:58.015766Z"
---

January 22, 2026  

### I.i.2.C.1.a. When to Process POA Appointment Forms

Process representative appointment forms as soon as they are received from the claimant.  

### I.i.2.C.1.b. Endorsing a POA Appointment Form as Limited Representation

Limited representation by a power of attorney (POA) must be clearly noted in order to prevent a POA’s access to claims folder material that does not relate to the authorized scope of representation.  This includes material that does not pertain to a non-Veteran claimant (such as an apportionee).

  * Add a permanent note in the Veterans Benefits Management System (VBMS) indicating the limited appointment of representation, and
  * edit the document’s subject line to read _Limited_ , after the document has been uploaded to the electronic claims folder (eFolder).

**References:** For more information on 

  * limited representation, see [M21-1, Part I, Subpart i, 2.A.2.d](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181475/M21-1-Part-I-Subpart-i-Chapter-2-Section-A-General-Information-on-Power-of-Attorney-POA>)
  * claims folder review by representatives of non-Veteran claimants, see [M21-1, Part I, Subpart i, 2.B.2.i](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181476/M21-1-Part-I-Subpart-i-Chapter-2-Section-B-A-Representatives-Right-to-Notification-and-Review-of-Records>)
  * claims folder review in cases of limited representation, see [M21-1, Part I, Subpart i, 2.B.2.j](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181476/M21-1-Part-I-Subpart-i-Chapter-2-Section-B-A-Representatives-Right-to-Notification-and-Review-of-Records>)
  * instances where it is unclear if there is limited representation, see M21-1, Part I, Subpart i, 2.C.1.j
  * inspection of records and disclosure of information to representatives, see [38 CFR 1.525(a)(2)](<https://www.ecfr.gov/cgi-bin/text-idx?SID=29f3a18fdbb9632bee18d1abc7846e11&mc=true&node=se38.1.1_1525&rgn=div8>), and
  * changing the subject line of a document in an eFolder, see the _VBMS Core User Guide_.

### I.i.2.C.1.c. Acceptable Versions of VA Form 21-22

The Department of Veterans Affairs (VA) **__can__** accept older versions of [_VA Form 21-22, Appointment of Veterans Service Organization as Claimant's Representative_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>), until depletion of existing stock in accordance with [M21-1, Part II, Subpart i, 2.B.4](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000174859/M21-1-Part-II-Subpart-i-Chapter-2-Section-B-Recording-the-Date-of-Receipt-and-Handling-Signatures-and-Outdated-Forms>).  Follow the guidance in M21-1, Part I, Subpart i, 2.C.1.g, for establishment of representation when an outdated version of the _[VA Form 21-22](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>)_ is received. _**Important**_ :

  * _Do not_ establish or change a claimant’s representation, unless the form is complete as described in M21-1, Part I, Subpart i, 2.C.1.e.
  * Always accept older versions of forms submitted via the Stakeholder Enterprise Portal (SEP) and Veterans Online Application (VONAPP) Direct Connect (VDC).  The form versions included in Veterans Benefits Administration (VBA) applications for electronic submission may significantly lag behind the release of new form versions. 

**References:** For more information on 

  * submission of [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) via SEP/VDC, see [M21-1, Part II, Subpart iii, 4.B.1.c](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000174884/M21-1-Part-II-Subpart-iii-Chapter-4-Section-B-Stakeholder-Enterprise-Portal-SEP-Claims>), and
  * processing an incomplete [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a, Appointment of Individual as Claimant's Representative_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>), see M21-1, Part I, Subpart i, 2.C.1.h.

### I.i.2.C.1.d. Reviewing a Submitted VA Form 21-22 or VA Form 21-22a

Take the following actions when reviewing a [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>):

  * check the form for compliance with the guidance in [M21-1, Part I, Subpart i, 2.B.2.e](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181476/M21-1-Part-I-Subpart-i-Chapter-2-Section-B-A-Representatives-Right-to-Notification-and-Review-of-Records>) regarding [38 U.S.C. 7332](<http://www.law.cornell.edu/uscode/html/uscode38/usc_sec_38_00007332----000-.html>) and authorization for disclosure of protected records
  * check that the form is complete, as described in M21-1, Part I, Subpart i, 2.C.1.e
  * process each copy of the properly completed and current form, and
  * update electronic systems to reflect the appointment. 

**Note:** A [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) received as part of an Integrated Disability Evaluation System (IDES) claim must have the word _Veteran_ replaced with _Service Member_ in Block 1. **References:** For more information on

  * receiving a [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) from an IDES participant, see [M21-1, Part X, Subpart i, 6.E.4.a](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000177953/M21-1-Part-X-Subpart-i-Chapter-6-Section-E-Integrated-Disability-Evaluation-System-IDES-Referrals-and-Initial-Processing>)
  * receiving a [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>) in attorney agent and fee processing, see [M21-5, Chapter 8, Section A](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000205495/M21-5-Chapter-8-Section-A-Introduction-to-Fees>)
  * sending the one-time notification for a [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>) that lacks [38 U.S.C. 7332](<http://www.law.cornell.edu/uscode/html/uscode38/usc_sec_38_00007332----000-.html>) election, see [M21-1, Part I, Subpart i, 2.B.2.h](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181476/M21-1-Part-I-Subpart-i-Chapter-2-Section-B-A-Representatives-Right-to-Notification-and-Review-of-Records>), and
  * updating POA in electronic systems, see M21-1, Part I, Subpart i, 2.C.2.

### I.i.2.C.1.e. What Constitutes a Complete VA Form 21-22 or VA Form 21-22a

Use the table below to determine whether the _[_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) _or _[_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22A-ARE.pdf>) _is complete. | _**Form Type**_| **Required Information**  
 _[VA Form 21-22](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>)_| 

  * enough information to identify the Veteran/claimant
  * the name of the service organization
  * signature, with a corresponding date of signature, of the
    * Veteran/claimant
    * Veteran/claimant’s guardian, or
    * in the case of an incompetent, minor, or otherwise incapacitated person without a guardian, the following in the order named:
      * spouse
      * parent
      * other relative or friend (if interests are not adverse), or
      * director of the hospital in which the Veteran/claimant is maintained, and
  * signature of the representative acting on behalf of the service organization with a corresponding date of signature. 

_**Notes**_ : 

  * All forms received on or after April 22, 2013, require a Veterans service organization (VSO) signature unless otherwise noted in this block.
  * The term _guardian_ includes a VA-appointed fiduciary.

 _**Exceptions**_ : 

  * Regional offices (ROs) are required to accept a _[_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) _with or without the VSO's signature if received between June 19, 2012 (the date the first revision of the form containing a VSO signature block was released to the public), and April 21, 2013 (the date the first revision of the form containing the VSO signature block was made available in SEP/VDC). 
  * Due to a technical issue, __[_VA Forms 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>)__ submitted through SEP/VDC between March 22, 2015, and May 3, 2015, do not show an electronic signature from the Veteran. The forms without an electronic signature from this period remain valid for VA purposes.

_**Reference**_ :  For more information on requirements for establishment of POA through VDC/SEP, see [M21-1, Part II, Subpart iii, 4.B.1.c](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000174884/M21-1-Part-II-Subpart-iii-Chapter-4-Section-B-Stakeholder-Enterprise-Portal-SEP-Claims>).   
_[VA Form 21-22a](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>)_| 

  * enough information to identify the Veteran/claimant
  * the name of the individual appointed as the Veteran/claimant’s representative
  * identification of the type of representation
    * attorney
    * agent
    * individual providing representation under [38 CFR 14.630](<https://www.ecfr.gov/cgi-bin/text-idx?SID=cb873b4307947f14a825f146553eee4c&mc=true&node=se38.1.14_1630&rgn=div8>) (claimant and representative signatures and the address of the representative must be provided), or
    * service organization representative
  * signature, with a corresponding date of signature, of the
    * Veteran/claimant
    * Veteran/claimant’s guardian, or
    * in the case of an incompetent, minor, or otherwise incapacitated person without a guardian, the following in the order named
      * spouse
      * parent
      * other relative or friend (if interests are not adverse), or
      * director of the hospital in which the Veteran/claimant is maintained
  * signature of the individual providing representation on a one time basis, representative of an accredited VSO, agent, or attorney with a corresponding date of signature, and
  * when consenting to giving access to the claimant’s information within VA’s information technology (IT) systems, completion of Block 19A, as described in [M21-1, Part I, Subpart i, 2.A.4.e](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181475/M21-1-Part-I-Subpart-i-Chapter-2-Section-A-General-Information-on-Power-of-Attorney-POA>). 

_**Notes**_ :  The term _guardian_ includes a VA-appointed fiduciary._**_References_**_ :  For more information on

  * representation by an individual to prepare, present, and prosecute one claim, see [38 CFR 14.630](<https://www.ecfr.gov/cgi-bin/text-idx?SID=cb873b4307947f14a825f146553eee4c&mc=true&node=se38.1.14_1630&rgn=div8>)
  * requirements regarding who can sign on behalf of an individual deemed incompetent, minor, or otherwise incapacitated person without a guardian, see [38 CFR 14.631(a)(1)(iii)](<http://www.ecfr.gov/cgi-bin/text-idx?SID=dc3aad9d85195a7da24697ad5670d136&mc=true&node=se38.1.14_1631&rgn=div8>)
  * the definition of a guardian, see [M21-1, Part X, Subpart ii, 6.C.1.a](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000177976/M21-1-Part-X-Subpart-ii-Chapter-6-Section-C-General-Information-on-Incompetency-and-Fiduciary-Cases>), and
  * IT access and other disclosures, see [M21-1, Part I, Subpart i, 2.A.4.e](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181475/M21-1-Part-I-Subpart-i-Chapter-2-Section-A-General-Information-on-Power-of-Attorney-POA>).

_**_Important_**_ :  Completion of Blocks 16A and 16B of _[VA Form 21-22](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>)_ is optional.  If completed, there is no need to verify that the specific representative listed in Block 16A is accredited.  This form documents the appointment of the entire service organization listed in Block 15 and does not limit action to a specific representative within the organization.

**References:** For more information on 

  * signatures by an official representative of the VSO indicating acceptance of the claimant's appointment, see [38 CFR 14.631](<http://www.ecfr.gov/cgi-bin/text-idx?SID=d7aab84d4a1ec8c3e3e27b4919f1834e&mc=true&node=se38.1.14_1631&rgn=div8>), and
  * representation of beneficiaries in the fiduciary program, see [38 CFR 13.40](<https://www.ecfr.gov/current/title-38/chapter-I/part-13/section-13.40>).

### I.i.2.C.1.f. Action Required to Revoke or Change POA

Take the following actions when a request to revoke POA is received or a new POA is appointed: 

  * update all systems as described in M21-1, Part I, Subpart i, 2.C.2.a, and 
  * notify the revoked representative.

The electronic copy of [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22A-ARE.pdf>) must be edited to show that the POA status has been revoked.  Follow the steps in the table below to properly annotate and identify the revoked form in the eFolder.  | **Step**| **Action**  
1| Open the electronic copy of the form.  
2| Print the document, selecting _Adobe PDF_ as the printer.  
3| Open the document in Adobe Acrobat Pro.  
4| Click the ADD TEXT function and click inside the box where the revocation reason and date is entered.  
5| Type in the reason for revocation and the date it is being processed.  
6| Save the document on your desktop.  
7| Print a copy of the annotated form and send to the former representative.  
8| Upload the annotated document to the eFolder with the following attributes: | **In the document field …**| **Enter …**  
SUBJECT|  _Revoked_.  
CATEGORY – TYPE| the same type as the electronic form being revoked.  
SOURCE|  _Veteran_.  
DATE OF RECEIPT| the same receipt date as the electronic form being revoked.  
9| Add a note indicating which POA was revoked.  

**Notes:** 

  * Only the most recent POA must be notified when the representation has been revoked.  Do not take action to notify prior POAs that were not previously informed of the revocation.

  * Notice of revocation is not required when representation ends due to the death of the beneficiary, however, the POA must be removed from the record.  If the beneficiary is

    * the Veteran (payee code 00), processing the first notice of death (FNOD) is sufficient, as the FNOD command terminates the POA of record, or

    * a non-payee code 00 beneficiary, the POA must be manually removed from the record using VBMS after processing the notice of death.

**References:** For more information on 

  * updating POA in electronic systems, see M21-1, Part I, Subpart i, 2.C.2

  * revoked or terminated representation, see [M21-1, Part I, Subpart i, 2.A.6](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181475/M21-1-Part-I-Subpart-i-Chapter-2-Section-A-General-Information-on-Power-of-Attorney-POA>)

  * uploading eFolder documents or changing the subject line of a document in an eFolder, see the _VBMS Core User Guide_ , and

  * Veteran FNOD processing, see [M21-1, Part XI, Subpart i, 1.A](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000174187/M21-1-Part-XI-Subpart-i-Chapter-1-Section-A-General-Policies-for-Veteran-First-Notice-of-Death-FNOD-Processing>).

### I.i.2.C.1.g. Handling an Outdated VA Form 21-22 or VA Form 21-22a

Send a development letter requesting completion of the current version of the [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>), when a claimant submits an outdated version of the form.  With the letter

  * provide the current version of the form for completion, and
  * return the outdated form. 

**Important:** If the outdated form was received in the Centralized Mail (CM) portal, print a copy of the form, create the development letter, and associate a copy of the development letter and the mail with the eFolder.    **Reference:** For more information on handling outdated forms, see [M21-1, Part II, Subpart i, 2.B.4](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000174859/M21-1-Part-II-Subpart-i-Chapter-2-Section-B-Recording-the-Date-of-Receipt-and-Handling-Signatures-and-Outdated-Forms>).  

### I.i.2.C.1.h. Handling an Incomplete VA Form 21-22 or VA Form 21-22a

Use the procedure below if [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>) is incomplete. | **If the VSO is ...**| **Then ...**  
located in the same building as the RO| 

  * forward the form to the VSO for completion, and
  * check all necessary incomplete items on the form.

  * not located in the same building as the RO, and
  * there is an end product (EP) pending

| return the incomplete form to the claimant with a letter listing all necessary items on the for completion.  
  * not located in the same building as the RO, and
  * there is _no_ EP pending

  * establish an EP 400 _Correspondence_
  * return the incomplete form to the claimant with a letter listing all necessary items for completion, and
  * clear the EP 400.

**Important:** If the incomplete form was received in the CM portal, print a copy of the form, take the appropriate action identified in the table above, then associate the mail with the eFolder.

**Note:** The VBMS development action _Form incomplete_ can be found under the category GENERAL.

**Reference:** For more information on VBMS development actions, see the _VBMS Core  User Guide._  

### I.i.2.C.1.i. Acknowledging Receipt of VA Form 21-22 or VA Form 21-22a

The current versions of [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>) no longer have multiple copies to be acknowledged and sent to the POA or representative.  Upload the form from the CM portal to the eFolder.  No further action to acknowledge receipt of the form is required. **Notes:** 

  * The documents uploaded from the CM portal are shown in VBMS.
  * The service organization is able to view the eFolder claims for Veterans or claimants they represent. 
  * Veteran Readiness and Employment Service, Education, Insurance, and Loan Guaranty have access to VBMS.

### I.i.2.C.1.j. Unclear Declaration

If a private attorney’s declaration of representation is unclear whether it is limited to a certain claim/appeal or unlimited, write to the attorney and ask for clarification.  

### I.i.2.C.1.k. Handling Appointment Forms When There Is No Record of a Claims Folder

Use the table below to handle the receipt of [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>) when there is no record of a claims folder or a pending claim.   | **If …**| **Then update the POA and…**  
the form indicates a claim for benefits administered by another business line| send the form to the appropriate business line as indicated in [M21-1, Part II, Subpart i, 2.D](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000174861/M21-1-Part-II-Subpart-i-Chapter-2-Section-D-Handling-Specific-Types-of-Mail>).  
there is no indication of a claim for benefits being submitted with the form| associate the form with the eFolder after the Veteran is established in the corporate record.  

### I.i.2.C.1.l. Processing Claims From a POA Without Appointment Forms

For a POA to be authorized to submit claims on behalf of a claimant, there must be an appointment form executed at the time of claim submission.  A claim filed by an accredited representative of a VSO, agent, non-licensed individual, or attorney prior to the completion of the necessary [_VA Form 21-22_](<http://www.vba.va.gov/pubs/forms/VBA-21-22-ARE.pdf>) or [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22a-ARE.pdf>) is invalid and has no legal effect.       Use the table below to determine how to process claim submissions from a POA when the required appointment form is not of record.   | **If ...**| **Then ...**  
the submitted claim form contains the claimant’s signature| accept the submission as a valid claim.  
the submitted claim form does _not_ contain the claimant’s signature| process the submission as a request for application under [M21-1, Part II, Subpart iii, 2.G](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000174879/M21-1-Part-II-Subpart-iii-Chapter-2-Section-G-Requests-for-Application-and-Claims-Solicitation>).  
  * the submitted claim form does _not_ contain the claimant’s signature, and
  * the RO subsequently receives an appointment form dated on or before the submission of the claim in question

| accept the submission as a valid claim, if the POA has authority to submit it.  

**Reference:** For more information on POA authority to submit claims, see [M21-1, Part I, Subpart i, 2.A.4.b](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181475/M21-1-Part-I-Subpart-i-Chapter-2-Section-A-General-Information-on-Power-of-Attorney-POA>).  

## 2. Updating Electronic Systems for POA

This topic contains information on updating electronic systems for POA, including

  * required system updates for changes in POA appointments
  * updating the POA and POA permissions in VBMS
  * handling preexisting representative relationships, and
  * actions to take when the POA code cannot be found.

March 4, 2019  

### I.i.2.C.2.a. Required System Updates for Changes in POA Appointments

The following system updates are required when a claimant appoints a new representative or revokes a current representative: 

  * VBMS, and
  * Veterans Appeals Control and Locator System (VACOLS) (if there is an active legacy appeal pending at the RO).

**References:** For more information on

  * updating the POA in VACOLS, see the [_VACOLS User Guide_](<http://vbaw.vba.va.gov/bl/21/publicat/Users/Index.htm#bmv>)
  * updating the POA and POA permissions in VBMS, see M21-1, Part I, Subpart i, 2.C.2.b, and
  * using flashes in attorney fee cases, see [M21-5, Chapter 8, Section A.2.e](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000205495/M21-5-Chapter-8-Section-A-Introduction-to-Fees>).

### I.i.2.C.2.b. Updating the POA and POA Permissions in VBMS

Use VBMS to reflect the appointment of a POA, as well as the POA’s permission to change a claimant’s address and/or access to a Veteran’s eFolder.  Navigate to the Veteran’s profile and access the POA screen from the VETERAN drop-down menu.  Click the EDIT GENERAL POA button and make the appropriate selections. **Important:** 

  * Private attorneys accredited by VA and assigned a POA code will be listed under the _VSO_ option, not _Private_.
  * Do not allow POA access to the Veteran’s eFolder if the claimant has not provided specific authorization to release all records protected by [38 U.S.C. 7332](<https://www.law.cornell.edu/uscode/text/38/7332>) (including cases where the claimant has provided a limited authorization).

**Exception:** When the POA is appointed to assist the claimant on a specific claim (limited representation), open the specific EP from the CLAIMS drop-down menu and click EDIT CLAIM DETAILS.  Select the POA code and update the POA’s authority to change the claimant’s address and/or access the Veteran’s claim folder (as appropriate). **References:** For more information on

  * editing POA information in VBMS, see the _VBMS Core User Guide_
  * identifying if the POA should have permission to
    * change the claimant’s address, see [M21-1, Part II, Subpart iii, 3.B.1](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000174882/M21-1-Part-II-Subpart-iii-Chapter-3-Section-B-System-Updates>), and
    * access the eFolder, see [M21-1, Part I, Subpart i, 2.B.2](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181476/M21-1-Part-I-Subpart-i-Chapter-2-Section-B-A-Representatives-Right-to-Notification-and-Review-of-Records>)
  * limited representation by a POA, see
    * [M21-1, Part I, Subpart i, 2.A.2.d](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181475/M21-1-Part-I-Subpart-i-Chapter-2-Section-A-General-Information-on-Power-of-Attorney-POA>)
    * M21-1, Part I, Subpart i, 2.C.1.b, and
    * M21-1, Part I, Subpart i, 2.C.2.c, and
  * accessing EP and claim details in VBMS, see the _VBMS Core User Guide_.

### I.i.2.C.2.c. Handling Preexisting Representative Relationships

When a claimant files a limited declaration of representation with respect to a particular claim or claims, continue any preexisting representative relationship with a VSO, agent, or other licensed attorney with respect to all other claims unless specifically revoked by the claimant.  **Note:** Update the EP in VBMS to reflect the limited representation by adding the limited representative’s POA code to the EP(s) for the particular claim(s) covered by the declaration of representation, as indicated in M21-1, Part I, Subpart i, 2.C.2.b.  

### I.i.2.C.2.d. Actions to Take When the POA Code Cannot Be Found

Locate the POA using the [Office of General Counsel (OGC) Accreditation Search](<http://www.va.gov/ogc/apps/accreditation/index.asp>).    | **If the POA was ...**| **Then ...**  
found| 

  * use POA code 099
  * add a VBMS note explaining the situation and actions taken, and
  * follow the procedure in M21-1, Part I, Subpart i, 2.C.3 to have the POA added to the corporate database.

not found| 

  * add a VBMS note explaining why the POA could not be updated, and
  * forward the information to the Agent and Attorney Fee Coordinator (AAFC) for follow-up with the POA.  No further action is required.

**Reference:** For more information on the AAFC’s responsibilities in handling non-accredited POA submissions, see [M21-5, Chapter 8, Section A](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000205495/M21-5-Chapter-8-Section-A-Introduction-to-Fees>).  

## 3. POA Codes

This topic contains information on the POA codes, including

  * general information on POA codes
  * adding POA codes to the corporate database
  * updating an incorrect private attorney/agent address in the corporate database
  * National organization POA codes listed 
    * alphabetically, and
    * numerically, and
  * State organization POA codes listed 
    * alphabetically, and
    * numerically.

Change Date|  | August 19, 2026  

### I.i.2.C.3.a. General Information on POA Codes

Accredited POAs are assigned an alphanumerical code after validation by OGC.  These POA codes are displayed in the 

  * corporate record as either alphanumeric codes or by the name of the organization, and
  * Beneficiary Identification and Records Locator Subsystem using the alphanumeric codes prefixed by a zero.

Most state VSO codes are based on the last two digits of the RO number.  Only one number is used when there is more than one RO to a state.  States not listed have no recognized VSO. _**Important**_ :  Private attorneys or agents submitting requests to represent a VA claimant must be verified as accredited by OGC, per [38 CFR 14.629](<http://www.ecfr.gov/cgi-bin/text-idx?SID=19a3ecff35226a4542cabd21c14807ec&mc=true&node=se38.1.14_1629&rgn=div8>)﻿﻿. **Reference:** For a list of accredited VSOs, attorneys, and agents, see the [OGC Accreditation Search](<http://www.va.gov/ogc/apps/accreditation/index.asp>).  

### I.i.2.C.3.b. Adding POA Codes to the Corporate Database

Data Architecture is responsible for adding new POA codes to the corporate database.  This occurs when a POA is not located in corporate but is found in the [OGC Accreditation Search](<http://www.va.gov/ogc/apps/accreditation/index.asp>). Follow the procedures in the table below to have the POA added to the corporate database. | **Stage**| **Description**  
1| Report an issue in the [YourIT Service Portal](<https://yourit.va.gov/va>) and include the

  * POA code
  * name of agent, attorney, or representative
  * role, such as
    * claims agent
    * an attorney, or
    * VSO representative
  * POA’s contact information (address, phone, fax, and e-mail), and
  * a request to route the ticket to the VBA CORP DA team for processing. 

2| Update the claimant’s profile to include POA code 099 as a placeholder until the corporate database is updated.  **Note:** YourIT will open a trouble ticket to track the issue.  When the POA code has been added to the corporate database, YourIT will notify the employee who submitted the request and close the ticket.  
3| Upon receiving the notification of a newly established POA code, the AAFC will

  * contact the individual attorney or agent to identify any other Veterans or claimants represented
  * verify the validity of the other client's [_VA Form 21-22a_](<http://www.vba.va.gov/pubs/forms/VBA-21-22A-ARE.pdf>), and
  * update all records as necessary. 

**Note:** Historically, these individuals may have been assigned a 099 (no exclusive contact) or 066 (exclusive contact) code and will not automatically be displayed for the specific attorney in Share, VBMS, or SEP.  

### I.i.2.C.3.c. Updating an Incorrect Private Attorney/Agent Address in the Corporate Database

Claims processors that identify a discrepancy between the private attorney/agent mailing address applied by a VA system (VBMS or otherwise) and the representative’s mailing address found on the [OGC Accreditation Search](<https://www.va.gov/ogc/apps/accreditation/index.asp>) must report the discrepancy to Compensation Service. When identified, the claims processor must

  * e-mail the [VAVBAWAS/CO/AFC](<mailto:VAVBAWAS/CO/AFC?subject=Private%20Attorney%2FAgent%20mailing%20address%20discrepancy>) corporate mailbox to report the discrepancy, and
  * override the system-generated mailing address and use the address identified on the [OGC Accreditation Search](<http://www.va.gov/ogc/apps/accreditation/index.asp>).

**Important:** Overriding the system-generated mailing address will only affect the current letter being generated.  The override process will need to be completed on each letter being sent to the representative until the corporate database is updated to reflect the address listed in the [OGC Accreditation Search](<http://www.va.gov/ogc/apps/accreditation/index.asp>). **Reference:** For more information on adding/editing a representative's address in VBMS Core, see [M21-1, Part I, Subpart i, 2.B.1.g](</system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001018/content/554400000181476/M21-1-Part-I-Subpart-i-Chapter-2-Section-B-A-Representatives-Right-to-Notification-and-Review-of-Records>).  

### I.i.2.C.3.d. National Organization POA Codes Listed Alphabetically

The table below lists the POA codes for National VSOs alphabetically. | **National Organization Name**| **POA Code**  
African American PTSD Association| 091  
American Legion| 074  
American Red Cross| 075  
American Veterans/AMVETS| 077  
Armed Forces Services Corporation| 078  
Army and Navy Union, USA| 079  
Blinded Veterans Association| 080  
Catholic War Veterans of the U.S.A.| 081  
Dale K. Graham Veterans Foundation| HW0  
Disabled American Veterans| 083  
Fleet Reserve Association| 085  
Gila River Indian Community Vet and Family Services Office| JVC  
Gold Star Wives of America, Inc.| 012  
Green Beret Foundation| HTC  
Italian American War Veterans of the United States, Inc.| 095  
Jewish War Veterans of the United States| 086  
Legion of Valor of the United States of America, Inc.| 087  
Marine Corps League| 088  
Military Officers Association of America| A21  
National Association for Black Veterans, Inc.| 084  
National Association of County Veterans Service Officers| 064  
National Law School Veterans Clinic Consortium| FYT  
National Montford Point Marine Association, Inc.| JLW  
National Veterans Legal Services Program| 082  
National Veterans Organization of America| 094  
Navajo Nation Veterans Administration| IP4  
Navy Mutual Aid Association| 093  
Paralyzed Veterans of America, Inc.| 071  
Polish Legion of American Veterans, U.S.A.| 003  
Swords to Plowshares, Veterans Rights Organization, Inc.| 043  
The Retired Enlisted Association| 007  
United Spanish War Veterans of the United States| 096  
United Spinal Association, Inc.| 090  
Veterans of Foreign Wars| 097  
Veterans of the Vietnam War, Inc. & The Veterans Coalition| 4R4  
Veterans of World War I of the U.S.A., Inc.| 098  
Veterans’ Voice of America| J3C  
Vietnam Veterans of America| 070  
The Wounded Warrior Project| 00V  

### I.i.2.C.3.e. National Organization POA Codes Listed Numerically

The table below lists the POA codes for National organizations numerically. | **POA Code  **| **National Organization Name  **  
 A21| Military Officers Association of America  
FYT| National Law School Veterans Clinic Consortium  
HTC| Green Beret Foundation  
HW0| Dale K. Graham Veterans Foundation  
IP4| Navajo Nation Veterans Administration  
J3C| Veterans’ Voice of America   
JLW| National Montford Point Marine Association, Inc.  
JVC| Gila River Indian Community Vet and Family Services Office  
00V| The Wounded Warrior Project  
003| Polish Legion of American Veterans, U.S.A  
007| The Retired Enlisted Association  
012| Gold Star Wives of America, Inc.  
043| Swords to Plowshares, Veterans Rights Organization, Inc.  
064| National Association of County Veterans Service Officers  
070| Vietnam Veterans of America  
071| Paralyzed Veterans of America, Inc.  
074| American Legion  
075| American Red Cross  
077| American Veterans/AMVETS  
078| Armed Forces Services Corporation  
079| Army and Navy Union, USA  
080| Blinded Veterans Association  
081| Catholic War Veterans of the U.S.A.  
082| National Veterans Legal Services Program  
083| Disabled American Veterans  
084| National Association for Black Veterans, Inc.  
085| Fleet Reserve Association  
086| Jewish War Veterans of the United States  
087| Legion of Valor of the United States of America, Inc.  
088| Marine Corps League  
090| United Spinal Association, Inc.  
091| African American PTSD Association  
093| Navy Mutual Aid Association  
094| National Veterans Organization of America  
095| Italian American War Veterans of the United States, Inc.  
096| United Spanish War Veterans of the United States  
097| Veterans of Foreign Wars  
098| Veterans of World War I of the U.S.A., Inc.  
4R4| Veterans of the Vietnam War, Inc. & The Veterans Coalition  

### I.i.2.C.3.f. State Organization POA Codes Listed Alphabetically

The table below lists the POA codes for State organizations alphabetically by State. | **State**| **State Organization Name**| **POA Code  **  
Alabama| Department of Veterans Affairs| 022  
American Samoa| Veterans Affairs Office| 4R2  
Arizona| Department of Veterans’ Services| 045  
Arkansas| Department of Veterans Affairs| 050  
California| Department of Veterans Affairs| 044  
Colorado| Division of Veterans Affairs| 039  
Connecticut| Department of Veterans' Affairs| 008  
Delaware| Commission of Veterans Affairs| 060  
Florida| Department of Veterans Affairs| 017  
Georgia| Department of Veterans Service| 016  
Guam| Office of Veterans Affairs| 056  
Hawaii| Office of Veterans Services| 059  
Idaho| Division of Veterans Services| 047  
Illinois| Department of Veterans Affairs| 028  
Indiana| Department of Veterans Affairs| E5L  
Iowa| Department of Veterans Affairs| 033  
Kansas| Commission on Veterans Affairs| 052  
Kentucky| Center for Veterans Affairs| 027  
Louisiana| Department of Veterans Affairs| 021  
Maine| Veterans' Services| 002  
Maryland| Department of Veterans Affairs| 4R0  
Massachusetts| Executive Office of Veterans Services| 4R3  
Michigan| Veterans Affairs Agency| 8FE  
Minnesota| Department of Veterans Affairs| 035  
Mississippi| Veterans Affairs Board| 023  
Missouri| Veterans Commission| 031  
Montana| Veterans Affairs Division| 036  
Nebraska| Department of Veterans Affairs| 034  
Nevada| Department of Veterans Services| 054  
New Hampshire| Division of Veteran Services| 073  
New Jersey| Department of Military and Veterans' Affairs| 009  
New Mexico| Veterans' Service Commission| 040  
New York| Division of Veterans' Affairs| 006  
Northern Mariana Islands| Department of Veterans Affairs| 4R1  
North Carolina| Department of Military & Veterans Affairs| 018  
North Dakota| Department of Veterans Affairs| 037  
Ohio| Department of Veterans Services| 025  
Oklahoma| Department of Veterans Affairs| 051  
Oregon| Department of Veterans Affairs| 048  
Pennsylvania| Department of Military and Veterans Affairs| 010  
Puerto Rico| Public Advocate for Veterans Affairs| 055  
Rhode Island| Division of Veterans Affairs| 004  
South Carolina| Division of Veterans Affairs| 019  
South Dakota| Department of Veterans Affairs| 038  
Tennessee| Department of Veterans Services| 020  
Texas| Veterans Commission| 049  
Utah| Office of Veterans Affairs| 041  
Vermont| Veterans Affairs Section, Military Department| 005  
Virgin Islands| Office of Veterans Affairs| 302  
Virginia| Department of Veterans Services| 014  
Washington| Department of Veterans Affairs| 046  
West Virginia| Department of Veterans Assistance| 015  
Wisconsin| Department of Veterans Affairs| 030  
Wyoming| Veterans Commission| 869  

### I.i.2.C.3.g. State Organization POA Codes Listed Numerically

The table below lists the POA codes for State organizations numerically. | **POA Code  **| **State  **| **State Organization Name  **  
E5L| Indiana| Department of Veterans Affairs  
002| Maine| Veterans' Services  
004| Rhode Island| Division of Veterans Affairs  
005| Vermont| Veterans Affairs Section, Military Department  
006| New York| Division of Veterans' Affairs  
008| Connecticut| Department of Veterans' Affairs  
009| New Jersey| Department of Military and Veterans' Affairs  
010| Pennsylvania| Department of Military and Veterans Affairs  
014| Virginia| Department of Veterans Services  
015| West Virginia| Department of Veterans Assistance  
016| Georgia| Department of Veterans Service  
017| Florida| Department of Veterans Affairs  
018| North Carolina| Department of Military & Veterans Affairs  
019| South Carolina| Division of Veterans Affairs  
020| Tennessee| Department of Veterans Services  
021| Louisiana| Department of Veterans Affairs  
022| Alabama| Department of Veterans Affairs  
023| Mississippi| Veterans Affairs Board  
025| Ohio| Department of Veterans Services  
027| Kentucky| Center for Veterans Affairs  
028| Illinois| Department of Veterans Affairs  
030| Wisconsin| Department of Veterans Affairs  
031| Missouri| Veterans Commission  
032| Virgin Islands| Office of Veterans Affairs  
033| Iowa| Department of Veterans Affairs  
034| Nebraska| Department of Veterans Affairs  
035| Minnesota| Department of Veterans Affairs  
036| Montana| Veterans Affairs Division  
037| North Dakota| Department of Veterans Affairs  
038| South Dakota| Department of Veterans Affairs  
039| Colorado| Division of Veterans Affairs  
040| New Mexico| Veterans' Service Commission  
041| Utah| Office of Veterans Affairs  
044| California| Department of Veterans Affairs  
045| Arizona| Department of Veterans’ Services  
046| Washington| Department of Veterans Affairs  
047| Idaho| Division of Veterans Services  
048| Oregon| Department of Veterans Affairs  
049| Texas| Veterans Commission  
050| Arkansas| Department of Veterans Affairs  
051| Oklahoma| Department of Veterans Affairs  
052| Kansas| Commission on Veterans Affairs  
054| Nevada| Department of Veterans Services   
055| Puerto Rico| Public Advocate for Veterans Affairs  
056| Guam| Office of Veterans Affairs  
059| Hawaii| Office of Veterans Services  
060| Delaware| Commission of Veterans Affairs  
073| New Hampshire| Division of Veteran Services  
4R0| Maryland| Department of Veterans Affairs  
4R1| Northern Mariana Islands| Department of Veterans Affairs  
4R2| American Samoa| Veterans Affairs Office  
4R3| Massachusetts| Executive Office of Veterans Services  
869| Wyoming| Veterans Commission  
8FE| Michigan| Veterans Affairs Agency
